Hospital Management System (HMS)

Executive Summary

The Hospital Management System is the healthcare vertical of the Operations platform — an integrated business suite that combines clinical workflows with inventory, accounting, HR, and CRM in a single product. In the application, the HMS appears as Hospital in the sidebar (technical module key: clinic). Alongside it, the Pharmacy module provides a full dispensary operations centre. Together they support the complete patient journey: registration and scheduling, clinical documentation, laboratory, inpatient care, surgery planning, prescribing, dispensing, billing, and insurance claims.

Unlike standalone clinic software that requires separate stock and finance systems, Operations HMS is built on shared platform foundations. Patients are customer records. Doctors are user accounts. Prescriptions and dispenses are invoice documents. Medicines come from the same inventory catalogue used across the organisation. Payments post to the general ledger automatically. This unified architecture reduces data duplication, improves auditability, and lowers total cost of ownership for hospitals, clinics, surgery centres, dental practices, and multi-specialty facilities.

The platform adapts to your facility type. A small outpatient clinic receives appointment, EMR, lab, and billing features without the complexity of wards and operating theatres. A full hospital adds departments, ward management, and inpatient admissions. A surgery centre enables operating room scheduling and surgical booking workflows. Pharmacy can run as a hospital dispensary, retail outlet, or standalone module — always connected to the same patient and product data.

Who This Is For

Platform Value Proposition

One system, not five

Facility-type flexibility

Organisations choose a healthcare facility type during setup. The type controls which menu items and features are available — so a dental practice is not overwhelmed by ward management screens, and a surgery centre sees operating room tools by default.

The facility type is stored in organisation settings (healthcare_facility_type in organisation custom arguments) and drives feature visibility in the user interface.

Module dependencies

Both modules are activated per organisation under Organisation → Modules.

Key Capabilities at a Glance

Hospital (HMS)

• Hospital Command Center dashboard with today's schedule and period KPIs
• Patient directory with bulk import and full patient chart
• Appointment calendar (week, day, month views) with waitlist automation
• Doctor's daily queue for outpatient workflow
• Electronic Medical Records (EMR) with SOAP notes, signing, and encounter lifecycle
• Prescriptions with MCAZ drug search, dosage cyphers, PDF generation, and email
• Laboratory orders, sample tracking, and inline result entry
• Inpatient admissions with ward and bed management
• Operating room registry and surgery booking (API-ready; UI in progress)
• Teleconsultation session management
• Digital consent forms and signature capture
• Doctor schedules and staff shift rosters
• Medical aid provider (health society) management
• Healthcare insurance claims workflow
• Master data: ICD-10 codes, CPT codes, EMR templates, lab test definitions
• Background waitlist allocation job (auto-books from waitlist against free slots)

Surgery

• Operating room registry (name, capacity, equipment notes, status)
• Surgery booking with surgeon, anaesthetist, patient, OR, CPT code, and scheduling
• Pre-operative and post-operative notes
• Links to admissions, appointments, and billing invoices
• Anaesthesia type tracking
• Booking status workflow (scheduled → in progress → completed → cancelled)

Pharmacy

• Pharmacy Command Center dashboard
• Quick Dispense workstation with patient search, FEFO batch allocation, and keyboard shortcuts
• Dispense queue (table and kanban views): Dispensed → Verified → Collected → Paid
• Dispensing records — full searchable audit history
• Pending refills with overdue alerts and reschedule actions
• Mixture recipe library for compounded preparations
• Dosage cypher settings with AI-assisted seeding
• Script attachment (upload/photograph prescriber prescription)
• Five operational reports: Dispensing Summary, Product Movement, Refill Compliance, Expiry Tracking, Patient History
• PDF dispense documents and printable medicine labels
• Point-of-sale payment integration after each dispense

Important Concepts

Table of Contents

1. Getting Started
2. Navigation Structure
3. Hospital Command Center
4. Front Desk
5. Outpatient (OPD)
6. Prescriptions
7. Inpatient (IPD)
8. Surgery and Operating Rooms
9. Laboratory
10. Billing and Insurance
11. Administration and Master Data
12. Pharmacy Module
13. End-to-End Clinical Workflows
14. Permissions and Security
15. Integration Architecture
16. Dashboards and Reports
17. Implementation Status
18. Technical Foundation

Getting Started

Activating HMS for your organisation

1. Sign in as an organisation administrator.
2. Open Organisation → Modules.
3. Activate Hospital (clinic) and, if needed, Pharmacy (pharmacy).
4. Confirm Accounting and Inventory are also active (required dependencies).
5. Set your healthcare facility type in organisation settings (clinic, hospital, surgery centre, dental, or multi-specialty).

First-time setup checklist

Before going live with patients, complete these steps with your administrator:

Opening the Hospital module

1. Sign in to Operations.
2. Open Hospital in the sidebar.
3. You land on the Hospital Command Center (/clinic/dashboard).

Navigation Structure

The Hospital menu is organised into six operational areas. Pharmacy has its own top-level menu.

Hospital menu

Hospital
├── Dashboard                          → /clinic/dashboard
├── Front Desk
│   ├── Patient Directory              → /clinic/patients
│   ├── Appointments                   → /clinic/appointments
│   ├── Waitlist                       → /clinic/appointments/waitlist
│   └── Triage                         → (planned; currently routes to Appointments)
├── Outpatient (OPD)
│   ├── My Queue                       → /clinic/outpatient/my-queue
│   ├── Encounters                     → /clinic/emr/encounters
│   ├── Teleconsultations              → /clinic/teleconsult
│   └── Consents                       → /clinic/consent-forms
├── Inpatient (IPD)
│   ├── Admissions                     → /clinic/inpatient/admissions
│   ├── Wards & Beds                   → /clinic/inpatient/wards-beds
│   ├── Nursing Station                → (planned)
│   ├── Operating Rooms                → /clinic/surgery/operating-rooms (UI in progress)
│   └── Surgery Bookings               → (planned; API available)
├── Laboratory
│   ├── Lab Orders                     → /clinic/lab/orders
│   ├── Sample Tracking                → /clinic/lab/sample-tracking
│   └── Results                        → (entered inline from Lab Orders)
├── Billing
│   ├── Invoices                       → /accounting/invoices
│   └── Insurance Claims               → /clinic/billing/insurance-claims
└── Administration
    ├── Doctor Schedules               → /clinic/schedule/doctors
    ├── Master Data                    → /clinic/admin
    ├── Drug Interactions              → (planned)
    └── Clinic Reports                 → (planned)

Pharmacy menu

Pharmacy
├── Dashboard              → /pharmacy/dashboard
├── Quick Dispense         → /pharmacy/dispense
├── Dispensing Records     → /pharmacy/dispensing-records
├── Pending Refills        → /pharmacy/pending-refills
├── Patients               → /accounting/customers (shared CRM)
├── Products               → /stock/inventory (shared stock)
├── Mixtures               → /pharmacy/mixtures
├── Reports                → /pharmacy/reports
└── Settings               → /pharmacy/settings/dosage-cyphers

Context menu quick actions

From anywhere in the application, right-click or use the context menu to:

• Add Patient (requires Hospital module)
• Book Appointment (requires Hospital module)
• Create Lab Order (requires Hospital module)
• Dispense Medicine (requires Pharmacy module)

Hospital Command Center

The Hospital Command Center (/clinic/dashboard) is the operational nerve centre for clinical managers and administrators.

What you see

Date range controls

Use presets (7 days, 30 days, month, quarter) to change the reporting window for period statistics. Today's schedule always reflects the current day.

Quick links

Jump directly to patients, appointments, encounters, lab orders, admissions, and reports from the dashboard banner.

API endpoint: GET api/Dashboard/hms?from=&to=
Permission required: clinic:admin:view

Front Desk

Patient Directory

Route: /clinic/patients

The patient directory is the central registry for everyone receiving care at your facility.

Features:

• Paginated search by name, phone, national ID, or medical aid number
• Create and edit patients in a side panel (offcanvas)
• Bulk import from spreadsheet (Import Patients)
• Navigate to full patient chart from any row

Patient record fields:

• Demographics: name, date of birth, gender, national ID, phone, email, address
• Clinical: blood type, allergies, chronic conditions
• Medical aid: provider (health society), membership number
• Emergency contact
• Custom clinic arguments (extensible via clinic_* keys)

Patients are stored as Customer records with IsPatient = true, so the same person can appear in CRM, accounting, and pharmacy without duplicate registration.

Patient Chart

Route: /clinic/patients/:id

The patient chart is a tabbed clinical hub:

From the chart you can edit demographics, open encounters, and navigate to the prescription list.

Appointments

Route: /clinic/appointments

Full calendar scheduling with week, day, and month views powered by angular-calendar.

Appointment fields:

• Patient, doctor, date and time, duration
• Appointment type (outpatient, procedure, teleconsult, etc.)
• Reason for visit
• Status workflow

Status workflow:

Actions: Create, edit, update status, delete.

Waitlist

Route: /clinic/appointments/waitlist

When no appointment slot is available, add patients to the waitlist.

Automation: A background job (WaitlistAllocationJob) runs on a schedule, scanning doctor availability over a 14-day lookahead and automatically booking waitlisted patients into free slots. This reduces manual rescheduling work for front desk staff.

Outpatient (OPD)

My Queue

Route: /clinic/outpatient/my-queue

A doctor-specific daily view of scheduled patients. Designed as the starting point for a clinician's workday.

Features:

• Lists today's appointments for the logged-in doctor
• Status summary counts (pending, arrived, in progress, completed)
• Update appointment status inline
• Start an encounter directly from a queue item

API endpoint: GET api/Clinic/Appointments/my-queue

Encounters (EMR)

Route: /clinic/emr/encounters

The core electronic medical record for documenting clinical visits.

Encounter types:

• Outpatient
• Inpatient
• Emergency
• Teleconsult

SOAP documentation fields:

• Chief complaint
• History of present illness (HPI)
• Subjective
• Objective (examination findings)
• Assessment
• Plan

Status workflow:

Related clinical data (per encounter):

• Vitals — blood pressure, pulse, temperature, respiratory rate, SpO₂, weight, height, pain level
• Diagnoses — ICD-10 coded conditions
• Procedure records — CPT coded procedures with optional billable product link
• Encounter audits — field-level change trail on signed encounters

EMR templates: Pre-built note structures by specialty speed documentation while maintaining consistency. Templates are managed under Administration → Master Data.

Teleconsultation

Route: /clinic/teleconsult

Manage virtual consultation sessions linked to appointments.

Sessions include meeting URL, session token, recording consent flag, and audio-only option. Clinicians join via the session URL (opens in browser).

Consent Forms

Route: /clinic/consent-forms

Digital consent management for clinical and surgical procedures.

Features:

• Consent form templates (including surgery-specific types)
• Captured patient signatures linked to encounters or appointments
• Consent type categorisation for audit and compliance

Prescriptions

Prescriptions bridge clinical care and pharmacy dispensing. They are modelled as invoice documents with mode = "prescription" and reference numbers Rx-{7-digit}.

Prescription list

Route: /clinic/patients/:patientId/prescriptions

View all prescriptions for a patient with status, date, doctor, and line items.

Create / edit prescription

Route: /clinic/patients/:patientId/prescriptions/new
Route: /clinic/patients/:patientId/prescriptions/:prescriptionId

Features:

• MCAZ drug search for Zimbabwe-registered medicines
• Line items with product, quantity, dosage instructions
• Dosage cyphers (OD, BD, TDS, etc.) and administration route (oral, IV, IM, topical, etc.)
• Per-line instructions for pharmacy labels
• Doctor assignment
• Status workflow: Draft → Pending → On Hold → Cancelled → Paid

Outputs:

• PDF prescription document (download or print)
• Email prescription to patient
• Public download link (token-based, no login required)
• Payment collection with journal posting to accounting

API endpoints:

• GET/POST/PUT/DELETE api/clinic/Prescriptions
• GET api/clinic/Prescriptions/{id}/download — PDF
• POST api/clinic/Prescriptions/{id}/pay — payment + journal
• POST api/clinic/Prescriptions/{id}/email — email to patient
• POST api/clinic/Prescriptions/import — bulk import

Once a prescription is saved, the patient and medicines appear in pharmacy patient search and pending refill workflows.

Inpatient (IPD)

Available for hospital, surgery centre, and multi-specialty facility types.

Admissions

Route: /clinic/inpatient/admissions

Manage the full inpatient lifecycle.

Admit a patient:

1. Select patient, attending doctor, ward, and bed
2. Record admission reason and notes
3. System marks bed as occupied and creates admission record

Admission statuses:

Actions:

• Admit (POST api/Clinic/Admissions/admit)
• Discharge (POST api/Clinic/Admissions/{id}/discharge)
• Transfer (service layer ready; HTTP endpoint planned)

Wards and Beds

Route: /clinic/inpatient/wards-beds

Tabbed management of ward capacity and bed inventory.

Ward types:

• General
• ICU
• Maternity
• Pediatric
• Surgical
• Isolation

Bed statuses:

Features:

• Create and edit wards with department link
• Create beds within wards
• Visual occupancy overview
• Update bed status and patient assignment

Surgery and Operating Rooms

Surgery capabilities are available for surgery centre and multi-specialty facility types, and partially for hospital types. The backend API is fully implemented; the dedicated user interface is in active development.

Operating Rooms

Operating rooms are registered facilities where surgical procedures take place.

Fields:

• Room name and code
• Location link
• Capacity
• Equipment notes
• Status (available, in use, maintenance)

API: Full CRUD at api/Clinic/OperatingRooms
Permission: clinic:admissions:view|create|update|delete

Surgery Bookings

Surgery bookings schedule procedures with full theatre coordination.

Booking fields:

Status workflow:

scheduled → in_progress → completed
                ↓
            cancelled

Integration points:

• Links to admission for inpatient surgical patients
• Links to appointment for scheduling coordination
• Links to invoice for surgical billing
• CPT codes connect to procedure billing products

API: Full CRUD at api/Clinic/SurgeryBookings
Permission: clinic:admissions:view|create|update|delete

Surgery workflow (planned UI)

The intended end-to-end surgical workflow:

1. Referral — surgeon orders procedure during encounter (procedure record with CPT)
2. Pre-op assessment — admission created if inpatient; consent form signed (type: surgery)
3. Theatre booking — coordinator schedules OR, surgeon, anaesthetist, and time block
4. Day of surgery — status updated to in_progress; actual start recorded
5. Post-op — post-operative notes documented; encounter updated; status completed
6. Billing — invoice raised for procedure, theatre time, and consumables
7. Discharge — if admitted, patient discharged from ward after recovery

Consent for surgery

Consent forms support a surgery consent type. Templates are managed under Consents, and signatures are captured digitally before procedures proceed.

Laboratory

Lab Orders

Route: /clinic/lab/orders

Dashboard of incoming test requests from clinicians.

Order lifecycle:

Features:

• Create orders with patient, ordering doctor, priority, and test selection
• Status transitions via workflow actions
• Inline result entry in offcanvas panel
• Link to lab test definitions (catalog)

Sample Tracking

Route: /clinic/lab/sample-tracking

Track specimens from collection through processing.

Sample statuses:

Features:

• Barcode tracking per sample
• Pending orders view (awaiting collection)
• Collected samples view (in processing)

Lab Results

Results are entered from the Lab Orders screen (inline offcanvas) rather than a separate page.

Result fields:

• Test name and value
• Unit of measure
• Reference range
• Abnormal and critical flags
• Verified by (technician)

Results appear on the patient chart under the Lab Results tab.

Lab Test Definitions

Route: /clinic/admin/lab-test-definitions

Configure the test catalog available for ordering.

Fields:

• Test name and code
• Sample type (blood, urine, swab, etc.)
• Normal range
• Turnaround time (hours)
• Critical low/high thresholds
• Optional link to billable inventory product

Billing and Insurance

Patient Invoices

Route: /accounting/invoices (shared accounting module)

Hospital billing uses the platform's standard invoicing engine. Consultation fees, procedures, lab tests, and other billable services appear as invoice line items linked to products in inventory.

Prescriptions (mode = prescription) and dispenses (mode = dispense) are specialised invoice types with their own workflows but share the same financial backbone.

Healthcare Insurance Claims

Route: /clinic/billing/insurance-claims

Submit and track claims to medical aid providers (health societies).

Claim fields:

• Patient and medical aid membership
• Linked invoice (amounts and line items)
• Claim reference number
• Submission date
• Status workflow

Claim statuses:

Medical aid providers are managed as Medical Aid Societies under Administration. They use the dedicated MedicalAidSociety model (not suppliers).

Note: The standalone Insurance module in Operations is for insurance brokerage (policies, reinsurance, regulatory reporting). Healthcare medical aid claims are a separate feature within HMS.

Administration and Master Data

Route: /clinic/admin

The administration area provides configuration tools for clinical operations.

Doctor Schedules

Route: /clinic/schedule/doctors

Tabbed screen for:

• Doctor schedules — recurring weekly availability (day, start time, end time, slot duration)
• Staff shifts — shift roster for ward and department staffing

Schedules feed into appointment booking and the waitlist allocation job.

Master Data (/clinic/admin)

Departments

Departments are managed in HR → Departments (user groups with type Department). The clinic module reads them read-only for encounter, admission, and surgery assignment.

Drug Interactions

A drug interaction reference database exists in the API (DrugInteractionsController). A dedicated management UI is planned for the administration area.

Pharmacy Module

The Pharmacy module is a complete dispensary operations centre. It can run alongside HMS (hospital dispensary) or independently (retail pharmacy). For full pharmacy documentation, see Pharmacy. This section summarises pharmacy capabilities in the context of HMS.

How clinic and pharmacy connect

Clinician writes prescription (Rx invoice)
        ↓
Patient appears in pharmacy search with allergies and history
        ↓
Pharmacist dispenses medicines (RX invoice)
        ↓
Stock deducted (FEFO) → Accounting updated → Refills scheduled

Pharmacy Command Center

Route: /pharmacy/dashboard

Quick Dispense

Route: /pharmacy/dispense

The main dispensing workstation organised in three columns:

1. Patient panel — search, allergy alerts, chronic conditions, pending refills, dispensing history
2. Add line form — product search, quantity, dosage cyphers, route, directions, refill scheduling
3. Dispense basket — line items, subtotal, fees/taxes, total

Workflow:

1. Select stock location and patient
2. Add medicine lines with dosing instructions
3. Attach prescription script (upload or photograph)
4. Save & Print → stock deducted (FEFO), PDF generated
5. Collect payment (optional) → print medicine labels

Keyboard shortcuts: P (patient), M (medicine), Ctrl+S (save), ? (help)

Dispense Queue

Tracks each dispense through internal workflow stages:

Available in table view (searchable, filterable) and kanban view (drag between columns).

Pending Refills

Route: /pharmacy/pending-refills

Refills are created when staff tick "Schedule refills" during dispensing and specify count and interval (7, 14, 28, or 30 days).

Filter tabs: All, Overdue, Due Today, Due Soon, Scheduled

Actions: Process refill (creates new pre-filled dispense), reschedule, cancel

Auto-refreshes every 5 minutes.

Mixtures

Route: /pharmacy/mixtures

Compound preparation recipe library. Each mixture lists ingredient products with quantities and units, plus label text for printing.

Dosage Cyphers

Route: /pharmacy/settings/dosage-cyphers

Manage short codes (OD, BD, TDS, QDS, PRN, NOCTE, OM) with AI-assisted seeding for initial setup.

Pharmacy Reports

Route: /pharmacy/reports

End-to-End Clinical Workflows

Workflow 1: New patient outpatient visit

Front Desk                    Clinician                    Lab / Pharmacy
    │                              │                            │
    ├─ Register patient            │                            │
    ├─ Book appointment            │                            │
    ├─ Check in (arrived)          │                            │
    │                              ├─ Open My Queue             │
    │                              ├─ Start encounter           │
    │                              ├─ Document SOAP notes       │
    │                              ├─ Add diagnoses (ICD-10)    │
    │                              ├─ Order lab tests ──────────┼─► Lab order created
    │                              ├─ Write prescription ───────┼─► Rx available in pharmacy
    │                              ├─ Sign & close encounter    │
    ├─ Collect payment (if cash)   │                            │
    │                              │                            ├─ Dispense medicines
    │                              │                            ├─ Verify & collect

Workflow 2: Inpatient admission and discharge

Admission Clerk              Ward Nurse                   Billing
    │                            │                           │
    ├─ Admit patient             │                           │
    ├─ Assign ward & bed         │                           │
    │                            ├─ Monitor occupancy        │
    │                            ├─ Record vitals (planned)  │
    │                            │                           │
    ├─ Discharge patient         │                           │
    ├─ Free bed                  │                           │
    │                            │                           ├─ Final invoice
    │                            │                           ├─ Insurance claim

Workflow 3: Surgical procedure

Surgeon                   Theatre Coordinator           Billing
    │                            │                        │
    ├─ Order procedure (CPT)     │                        │
    ├─ Request consent           │                        │
    │                            ├─ Book OR & team        │
    │                            ├─ Schedule time block   │
    │                            ├─ Update status         │
    ├─ Document post-op notes    │                        │
    │                            │                        ├─ Raise surgical invoice
    │                            │                        ├─ Submit claim

Workflow 4: Laboratory test

Clinician                Lab Technician              Patient Chart
    │                         │                          │
    ├─ Create lab order       │                          │
    │                         ├─ Collect sample          │
    │                         ├─ Track barcode           │
    │                         ├─ Enter results           │
    │                         ├─ Flag abnormal/critical  │
    │                         │                          ├─ Results visible

Workflow 5: Insurance claim

Billing Clerk              Funder (external)
    │                           │
    ├─ Create claim from invoice │
    ├─ Submit (status: submitted)├─ Review
    │                           ├─ Approve / Deny
    ├─ Update status            │
    ├─ Record payment           │

Permissions and Security

Permissions follow the pattern {module}:{resource}:{action}. Access is granted through organisation roles.

Hospital (clinic) permissions

Pharmacy permissions

Route-level access

The UI enforces permissions at the menu and route level. Users without the required permission do not see the menu item or receive an access denied response when navigating directly.

Integration Architecture

┌─────────────────────────────────────────────────────────────────┐
│                        ORGANISATION                              │
│  healthcare_facility_type, facility name, registration number   │
└──────────────────────────┬──────────────────────────────────────┘
                           │
    ┌──────────────────────┼──────────────────────┐
    ▼                      ▼                      ▼
 CUSTOMER              USER (doctor)         USERGROUP
 (Patient)             clinic_* metadata     (Department)
    │                      │                      │
    ├──── ClinicAppointment ◄── doctor_id ────────┤
    ├──── ClinicEncounter ────────────────────────┤
    ├──── ClinicAdmission / Ward / Bed ───────────┤
    ├──── ClinicSurgeryBooking ───────────────────┤
    │                      │                      │
    ▼                      ▼                      ▼
 INVOICE ◄── journal posting ──────────────► ACCOUNTING
  ├─ mode: "prescription" (Rx-*, clinic)
  └─ mode: "dispense"   (RX-*, pharmacy)
         │
         ├── InvoiceItem ──► PRODUCT (inventory)
         ├── InvoiceItemInstruction ──► DosageCypher
         ├── InvoiceItemRefill ──► Refills workflow
         └── BATCH / STOCK (FEFO deduction)

 PHARMACY ◄── depends on ──► INVENTORY + ACCOUNTING
 HOSPITAL ◄── depends on ──► INVENTORY + ACCOUNTING

 SUPPLIER (medical_aid_provider) ──► Patient.MedicalAidProvider
 ClinicInsuranceClaim ──► InvoiceId
 LabTestDefinition ──► ProductId (billable tests)
 ProcedureRecord ──► ProductId (billable procedures)

Data reuse philosophy

The HMS follows a "reuse before create" architecture:

Dedicated clinical tables (in SQL schema clinic) exist only where no platform entity adequately models the workflow: appointments, encounters, lab orders, admissions, surgery bookings, and insurance claims.

Dashboards and Reports

Hospital Command Center

Metrics: Appointments (total, today, completed, cancelled, missed), encounters count, lab orders count, today's status breakdown, today's schedule table.

Pharmacy Command Center

Metrics: Today's dispenses/value, pending/overdue refills, verification backlog, awaiting collection, low stock, expiring batches.

Clinic reports (planned)

Pharmacy reports (implemented)

See Pharmacy Reports for full detail on all five operational reports.

Implementation Status

This section provides an honest assessment of feature maturity for proposal and planning purposes.

Production-ready

API-ready, UI in progress

Planned

Technical Foundation

Architecture

API structure

Key services

Clinical database entities

Related Documentation

• Pharmacy — Full pharmacy module guide
• Pharmacy Home Delivery — Delivery logistics for pharmacy
• Accounting & Sales — Invoicing, payments, and journal posting
• Inventory & Stock — Products, batches, and stock management
• HR & Payroll — Doctors, departments, and shift management
• Organisation — Module activation and settings
• All Modules — Complete platform module index

This document describes the Hospital Management System, Surgery, and Pharmacy capabilities of the Operations platform. Feature availability depends on organisation module activation, healthcare facility type, and user role permissions.